& Values

& Values

Our mission is “to support and empower individuals to become valued members of their community.” This statement drives not only our work, but how Ingersoll Support Services functions at the most basic level. We strive, in all that we do, to see all persons become more than they were yesterday – whether that be how they see themselves, or how others might perceive them. The goal is to see everyone become a valued and vital part of the life of their community.

Our Principles of Service


The people accessing our services must be viewed as individuals each with their own ideas and desires. Our understanding of them and their life situation should be based on our own life experiences.


Every effort must be made to ensure the maximum amount of freedom for people while providing for personal safety. People should ultimately be free from emotional dependence on service systems.


We should encourage responsible choices, and encourage individuals to assume responsibility for their lives and community.


We must encourage people to recognize and obtain their social rights. We will assist and empower individuals who, for whatever reasons, are unable to obtain their rights.


All people require assistance with aspects of the process of living during their lifetime. We must identify where help is needed and wanted and provide help in a manner that does not create excessive dependence. Other sources of help must be acknowledged and used.


The normal desire for human relationships with friends and family will be encouraged and assisted where desired by the individual.


Everything we do must give value to individuals. Efforts to teach society to value all persons should be made. People must have the experience of learning what is valued by society.


Involvement as an equal member of the community must be encouraged. Ownership and sharing of community resources should be made possible.


We believe in the ability of all individuals to grow. Independence, relationships and personal growth should be encouraged. The normal human experiences of the life cycle should be able to be experienced.


People should be allowed to make choices about how they will participate in work and leisure. Work should allow a person to be economically productive and to take ownership providing the opportunity for sharing and charitable giving.


People must have the experience of privacy, equity and comfort in their own home. They should have the ability to live with significant others or to live alone in the manner that they choose.


Community is people, more so than a place. Basic human needs include the need to live and be valued in a series of special, individual relationships. This includes both making and receiving various kinds of contributions. Every effort must be made to develop and enhance a person’s value in their social network and in the community of Ingersoll.


Our services must encourage and assist people to make their own choices about the lives that they lead.


Our assumption is that some individuals require varied assistance in fully experiencing community living. It is our practice to look in the community first, to meet individual needs. The service agency exists to provide economically responsible, quality service. Our service is a relentless quest to put the interests of the people who access the services in a position of priority.

Our Vision

Our annual visioning process is grounded in these five vision statements:

  1. That person-centeredness be maintained by ensuring that the person remains at the center of our services and of all of our activities
  2. That visionary leadership will continually lead and direct the organization by example to achieve quality
  3. That the organization and its individual members will engage in continuous learning, constant improvement and innovation
  4. That the organization have a positive design that is simple, comprehensive – yet practical, with a commitment to being person-centered. Our design will rely on networking and community partnerships for success
  5. That the organization provide responsive services that are highly personal and individualized, offering comprehensive support for all aspects of life; and that they be community-based
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