The principles that guide our policy are:

The Provision of Goods and Services to Persons with Disabilities

Ingersoll Support Services will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity.

Assistive Devices

Any person may use their own assistive devices as required when accessing services provided by Ingersoll Support Services.

Guide Dogs, Service Animals and Service Dogs

A customer that is accompanied by guide dog, service animal or service dog will be allowed access to premises that are open to the public.

Support Persons

If a customer is accompanied by a support person, ISSI will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person.

Notice of Disruptions in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of ISSI. In the event of any temporary disruptions to facilities or services that customer’s with disabilities may rely on, reasonable efforts will be made to provide advance notice. In some circumstances advance notice may not be possible.

Feedback Process

ISSI shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities. Information about the feedback process will be readily available to all customers and notice of the process will be made available. Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

Feed-back can be provided in person or by letter at:

Ingersoll Support Services
148 Thames St. South,
Ingersoll, ON. N5C 2T5

or by phone at 519-425-0005 or by e-mail at issi@myissi.org