Policy and Procedures
Table of Contents
Foundations
- Prologue: Mission, The Nature of the Association and Principles
- F 1 - Code of Ethics
- F 2 - Values
- F 3 - Privacy and Release of Information Confidentiality
- F 4 - Conflict of Interest
THE PERSON
Services
- S 1 - Initiating/Terminating the Support Relationship
- S 2 - Development of Individual Support Plans
- S 3 - Re-located to S2
- S 4 - Individual Welfare/Rights: re-located to Quality Assurance (QA)
- S 5 - Administration of Personal Finances: re-located to QA
- S 6 - Abuse/Suspected Abuse: re-located to QA
- S 7 - Medication and Treatments: re-located to QA
- S 8 - Serious Occurrence Reporting
- S 9 - Missing Persons: re-located to QA
- S 10 - Physical Restraint and Intervention
- S 11 - Service Compliments and Complaints
- S 12 - Report Writing
- S 13 - Transportation
- S 14 - Personal Residences: Respecting People’s Homes
- S 15 - Accessibility of Services
THE COMMUNITY
Quality Assurance
- QA 0 - Continual Quality Improvement and Assurance
- QAM 1-2 - Promotion of Social Inclusion
- QAM 3 - Personal Rights
- QAM 4 - Assistance with the Management of Finances
- QAM 5 - Health Promotion
- QAM 6 - Health Monitoring
- QAM 7 - Medical Services
- QAM 8 - Medications: Administration and Self-Administration
- QAM 9a - Medications: Orientation
- QAM 9b - Medication Incidents, Errors and Refusals
- QAM 10 - Refusal of Medical Services
- QAM 11 - Emergency Medical Services
- QAM 12-14 - Access, Storage and Transfer of Medications
- QAM 15 - Reporting Incidents of Abuse
- QAM 16 - Support to the Abused Person
- QAM 17 - Dealing with Staff Members Where Abuse is Alleged
- QAM 18 - The Promotion of Zero Tolerance of Abuse Through Prevention
- QAM 19-20 - Notifications of Incidents of Abuse
- QAM 21-22 - Confidentiality and Privacy
- QAM 23 - Safety on the Premises - Inspection and Maintenance of Equipment
- QAM 24a - Safety and Security of Persons Supported
- QAM 24b - Safety on the Premises - Emergency Preparedness Plan
- QAM 24c - Safety on the Premises - Fire
- QAM 25-27 - Human Resource Practices
- QAM 28 - Service Records
- QAM 29 - Respectful Behavioural Intervention: Training
- QAM 30-31 - Behaviour Support Plans and Strategies
- QAM 32 - Supporting the Well-Being of the Person - Nutrition
- QAM 33 - Supporting the Well-Being of the Person - Property
- QAM 34 - Supporting the Well-Being of the Person - Pets and Service Animals
- QAM 35 - Supporting the Well-Being of the Person - Water Temperature
- QAM 36 - Supporting the Well-Being of the Person - Water Safety
Health and Safety
- HS 1 - Health and Safety in the Workplace
- HS 2 - Health and Safety Duties and Responsibilities
- HS 3a - Joint Health and Safety Committee
- HS 3b - JHSC Terms of Reference
- HS 4 - Workplace Inspections
- HS 5 - Health and Safety Related Training
- HS 6a - Infectious Diseases
- HS 6b - Safe Disposal
- HS 6c - WHMIS 2015 and Safe Storage
- HS 7 - Workplace Harassment and Violence Prevention
- HS 8a - Risk Assessment and Job Hazard Analysis
- HS 8b - Right to Refuse Unsafe Work
- HS 9 - Emergency Response - Disaster Plan: relocated to QAM 24b
- HS 10a - Accident Investigation
- HS 10b - Critical Injury Reporting
- HS 10c - Reporting Workplace Injuries
- HS 11 - Early and Safe Return to Work
- HS 12 - Safe Transfers and Lifts
- HS 13 - Fire Safety: relocated to QAM 24c
- HS 14 - Safe Driving
- HS 15 - Smoking and the Workplace
THE AGENCY
Human Resources
- HR 1 - Standards of Conduct
- HR 2 - Recruitment and Selection
- HR 3 - Orientation
- HR 4 - Personnel Record
- HR 5 - Probation
- HR 6 - Performance Appraisal
- HR 7 - Progressive Discipline
- HR 8 - Hours of Work and Overtime
- HR 9 - Length of Service
- HR 10 - Benefits
- HR 11 - Vacation/Statutory Holidays
- HR 12 - Layoff, Displacement, Reassignment
- HR 13 - Sick Time: relocated to HR 15
- HR 14 - Attendance Management
- HR 15 - Leave of Absence & Personal Time Off
- HR 16 - On Call System
- HR 17 - Staff Training and Development
- HR 18 - Consultation Services
- HR 19 - Computer and Internet Use
- HR 20 - Problem Resolution
- HR 21 - Inclement Weather
- HR 22 - Use of Vehicles
- HR 23 - Cell Phones
- HR 24 - Criminal Reference Checks
- HR 25 - Communicable Diseases and Employment (Declaration FHR25)
- HR 26 - Accommodation
- HR 27 - Substance Abuse
Administration
- A 0 - Financial Management
- A 1 - Signing Officers
- A 2 - Financial Statements and Returns
- A 3 - Fundraising and Donations
- A 4 - Employee Compensation
- A 5 - Capital Purchases and/or engaging in services: re-located to B10
- A 6 - Inventory Control
- A 7 - Expense Claims
- A 8 - Repair and Maintenance
- A 9 - Accounting Procedures
- A 10 - Annual Budget
- A 11 - Bank Accounts
- A 12 - Payment Processing
- A 13 - Cash and Debt Management
- A 14 - Insurance
Board Governance
- B 1 - Nature of Ingersoll Support Services Inc. and Principles of Service
- B 2 - Functions and Responsibilities of the Board of Directors
- B 3 - Terms of Reference - Committees
- B 4 - Board Member Orientation
- B 5 - Individuals Supported and Directorship
- B 6 - Performance Appraisal Executive Director
- B 7 - Attendance at Board Meetings
- B 8 - Succession
- B 9 - Financial Statements
- B 10 - Capital Purchases and/or Engaging in Services